Frequently Asked Questions
Our showroom is located in T-Space which is situated at the same junction as IKEA Tampines, Courts & Giant.
If you are taking public transport, you can take the free shuttle bus from Tampines, Bedok, Pasir Ris or SengKang MRT stations to IKEA, Courts or Giant and just cross the road to T-Space. Please check online for the shuttle bus schedule as we do not wish to give you outdated information in case there are changes to their schedule.
If you are driving or riding, you can park just right outside our store. Parking is free for the first 60 mins at the point of writing.
To avoid settling for less due to time constraints, four months ahead of target installation of your wood or vinyl flooring would be a good time to start in case you decide to opt for something that needs to be shipped in or customised.
Moods offer various flooring solutions in Singapore for indoor and outdoor use. Under each category (ie. vinyl, wood, decking), we often have more than one collection to cater to different needs. We understand that every customer has different preferences and every site looks different too so there is no one size fits all solution. Therefore, pricing is hugely dependent on the product you choose that is best suited for the site.
We strongly suggest that you speak with us to find out more about each collection and allow us to understand factors such as budget and the existing floor condition so that we can make recommendations to the best of our ability. This will help you to make informed decisions rather than blindly comparing prices.
Here are some of the information we will need from you:
- What kind of products do you have in mind eg. vinyl, timber/wood, composite wood, etc
- What is the existing subfloor which the new flooring will be laid on
- What is the theme, colour or design you prefer e.g. stone look, dark wood colours, etc
- Is this an empty unit or occupied
- Floor plan or drawing, if you have
- What is your budget (this is important to help us zoom in to a specific collection rather than promoting something that you wouldn’t want)
Being environmentally conscious in a nutshell means reducing your carbon footprint and waste. It is not as simple as choosing, say a reclaimed wood flooring.
Let’s take reusable cotton bags as an example. Cotton bags, although biodegradable, cost much more energy to produce than a traditional plastic bag. According to the National Geographic, “cotton bags have to be reused 131 times before they reduce their impact on climate change to the same extent as plastic bags. To have a comparable environmental footprint (which encompasses climate change as well as other environmental effects) to plastic bags, a cotton bag potentially has to be used thousands of times.”
Selecting a reclaimed wood does help but it also depends on how long you use the flooring for, does the manufacturer have the capacity to reproduce it using renewable energy, amongst many other factors. A long lasting luxury vinyl flooring produced by a reputable manufacturer who takes a cradle to grave approach eg. having the capability to recycle contents safely and use them in a safe manner, can be an environmentally-friendly option too.
All materials, regardless of timber flooring, vinyl sheets/planks/tiles, marble or tiles, come in different grades and specs – the main reason for price differences. For example, hardwood flooring is commonly perceived to be more expensive than vinyl but can sometimes cost the same as a high-end vinyl flooring if you opt for parquet (small strips of timber).
On top of it, the reputation and reliability of a company should also be taken into consideration as it may end up costing more if you encounter problems and the company is unresponsive after completion of installation.
When comparing prices, it is imperative to understand the differences between the products and compare apples to apples. If you do come across two products of the same grade and specs, but with price differences of 50% or more, we would say it is absolutely logical to question further and dig deeper.
Do discuss with us your budget as it will help us to ensure you are satisfied with your purchase.
Yes, we have a team of professional installers that we rely on but we also supply just the materials if DIY is something that’s right up your alley.
We believe that part of our job as floor specialists is to ensure that our clients are satisfied and comfortable with their new flooring. As such, we provide basic cleaning after the installation which includes removing debris, sweeping the floor and cleaning up marks from adhesives, if any.
A 50% deposit is mandatory in order for us to reserve the materials for you to ensure stock availability when you need them. In the event of a change of mind, the deposit will not be refunded as the materials have already been secured for you which may have resulted in us turning down other deals due to stock unavailability.
Different products come with different warranty periods. Warranty starts on the day we complete our installation. Please check with our salesperson on the warranty period upon selecting the product.
We take a serious view on all customers’ feedback (within reason) and we strive to put forth an honest effort to correct any less-than-positive experiences.
As much as we value all constructive feedback, we seek your understanding that we have a standard operating procedure in place for such situations. In the unfortunate event that you are dissatisfied with our service, please either inform the sales representative directly or write to firstname.lastname@example.org with the necessary details. We assure you that your feedback will reach the relevant personnel and we will be in touch within 5 working days after gathering all facts regarding your complaint.
We take pride in adhering strictly to installation instructions provided by different manufacturers and do not cut corners in order to save time or cost. We do not compromise quality for the price so if you are looking for the cheapest option, we regret to say that you may have to look elsewhere.
We are a small and passionate team; we put our hearts into researching and understanding the science of every product we bring in as well as the different installation methods.
Lastly, we always respond – be it before a deal is signed or after installation is completed.
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Let us know as much details as you can to help us in answering your enquiry eg: area size, existing sub-floor, move-in-date, install date, preferred look/design, etc